Temporary Outage at Fasthosts Leaves Customers without Email for Two Days
The Register, an online news site, has reported that subscribers of Fasthosts’ services were left in the lurch over the weekend when one of the ISP’s Email Filters stopped functioning due to technical problems, and as a result the users were left without email accounts for the entire weekend.
Customers, in communication with The Register, complained that when they sent queries to the customer support team at Fasthosts from alternative addresses, they received no response, and that the Fasthosts website contained no information on the outage either. Time to switch broadband provider? - click on broadband deals for up-to-date info.
However, the ISP was quick to issue a statement, in an effort to reassure customers that things would get back to normal soon. A spokesperson for the service provider, in conversation with The Register, explained the causes behind the temporary lapse in services. He said that though most email accounts which went offline were brought back up in around forty-five minutes, some accounts (under a hundred) were found to have corrupt system files, causing them to stay down.
The ISP also stated that no email had been lost as a result of the outage - all emails had been retained and would shortly be redelivered to the intended recipients. An unreserved apology was also issued to everyone who was inconvenienced due to the incident. Anyone who is still having difficulty accessing their email has been requested to contact Fasthosts